Copper Supply Questions? We've Got You Covered.
From bulk pricing to global delivery, here are the answers trusted buyers ask most before importing copper cathode and copper wire from Identa Group.
📚 Category 1: General Buying Questions
❓ What products do you supply?
We supply two core products in bulk: high-purity copper cathode and copper wire, ready for global export.
What is your minimum order quantity (MOQ)?
Our MOQ is typically 25 metric tons (1 container). For trial or repeat buyers, smaller MOQs can be considered.
❓ Can I request samples or a trial order?
Yes. Sample shipments (1–5 MT) may be arranged upon request. All sample orders require buyer verification and prepayment.
💰 Category 2: Pricing & Payment
❓ How is copper priced?
Copper pricing is based on the LME index, with a small premium based on origin, quantity, and Incoterms.
What payment methods do you accept?
We accept Telegraphic Transfer (TT), Letter of Credit (LC), and Escrow. Payment terms vary depending on order size and buyer history.
Do you offer flexible payment terms?
For repeat buyers or high-volume orders, part-payment on delivery (50/50 or 30/70) can be negotiated under contract.
🧪 Category 3: Quality & Certification
❓ What’s the purity of your copper cathode and wire?
Our copper cathode is ≥99.97% Cu, while our copper wire is ≥99.99% Cu, verified by SGS or equivalent labs.
❓ Do you provide third-party certification?
Yes. All shipments include SGS, ISO, and COA documentation. You can preview these on our Certifications page.
❓ Can I get a Certificate of Analysis (COA)?
Yes. Every batch is accompanied by a COA based on laboratory analysis. We provide this prior to shipment for your records.
🚚 Category 4: Shipping & Delivery
❓ Which Incoterms do you support?
We offer FOB, CIF, DDP, and EXW. You can choose what best suits your port and region.
❓ Which ports do you ship from?
Our common ports include Dar es Salaam (Tanzania), Durban (South Africa), and Mombasa (Kenya).
❓ What is your average delivery timeline?
Delivery times range from 15–25 days depending on destination port and selected Incoterms.
📜 Category 5: Contracts & Disputes
❓ Do you provide a written supply contract?
Yes. All bulk orders are governed by signed sales contracts that outline quantity, terms, quality, and dispute resolution.
❓ What happens if I receive a non-compliant shipment?
In such rare cases, we offer replacement or credit after SGS reinspection or independent verification.
❓ How are disputes handled?
We follow international arbitration protocols (ICC or UNCITRAL), with flexible jurisdiction agreed upon in the contract.
🌎 Category 6: Global Buyers
❓ Do you ship to my country?
We ship worldwide. Contact us with your destination country and port to confirm the latest shipping options.
❓ Can I get documents for customs clearance in my country?
Yes. We provide the Certificate of Origin, Bill of Lading, Packing List, Invoice, and COA for every shipment.
❓ Do you offer support in multiple languages?
Yes. Our team can communicate in English, French, Arabic, and Swahili. We also offer translated documents on request.
Trusted by Copper Buyers Worldwide
From manufacturers to global traders, clients choose Identa Group for reliability, certified quality, and seamless logistics. Here’s what a few of them have to say.
The quality of the copper wire exceeded our expectations. Everything from coil size to purity and packing was perfect. Fast shipping and full documentation made customs clearance effortless.
Excellent supplier — the copper arrived sealed, SGS-certified, and ready for use in our electronics division. Reliable and communicative throughout the process.
From the first quote to delivery at Jebel Ali Port, the Identa team was professional, fast, and accurate. Every document was perfectly prepared. Highly recommend.
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